I’m often asked by consumers if there is a choice in selecting an auto glass repair shop for a car windshield replacement? The short answer is YES! However, if you call your insurance company regarding a windshield glass claim, they will tell you that the repair must be performed by a registered auto glass repair facility in order to be covered. Although your insurance agent may offer to provide you with list of registered shops that they work with, you still have a choice and you are not compelled to go with their recommendation. There are specific guidelines in Massachusetts’ glass replacement law that state that “unfair or deceptive acts to induce the selection of a specific shop are unacceptable”. All registered Massachusetts glass shops must adhere to filings for local, state and federal licenses and permits but not all glass shops are required to provide mobile service.